Frequently Asked Questions
Q: Can I hang my LCD TV or Plasma television above the fireplace?
A: Yes. Call us at 866-516-9820 for more information.
Q: Is it safe to hang a LCD TV or Plasma television above my fireplace?
A: Yes. If you use Installation Nation, we will not install a TV unless it's in a safe location.
Q: Where do you provide professional installation service for large screen LCD TVs and Plasma televisions?
A. We cover almost every state within the U.S. Call one of our installation consultants for more information on our installation coverage area.
Q: Do you provide commercial installation services?
A: Yes. We provide installations for commercial, business, and government locations.
Q: How long does it take to complete the installation?
A: Most packages take 3-4 hours. TV installation for very large LCD or Plasma screens can take longer due to the size and the additional installation requirements for the wall mount.
Q: How soon will someone come out to perform my installation?
A: Typically 48-72 hours after you schedule your installation.
Q: Will the installers set up my DVD player, VCR, and other components?
A: Every service package we provide includes setting up all the video components, but audio
components vary. Please refer to our service packages to find the one that meets your requirements.
Q: Do prices go up if I have a larger screen TV?
A: In most cases, no. In some areas, an additional fee is required for LCD or Plasma televisions larger than 50". Most of our competitors charge an additional fee for televisions that are larger than 40". Call 866-516-9820 to get our prices for Plasma television, Home theater, and LCD TV installations.
Q: Are the cables needed for the installation included?
A: No, and neither is the television. Any required wall mounts or anything else not specifically listed on your invoice is not included.
Q: Is moving the power outlet included?
A: No. Unless otherwise stated on your invoice, the cost of moving or installing your outlet is not included.
Q: Could I be charged more than what I agree to?
A: No. In most instances, you will not have to pay anything in addition to what you pay for the package. On extremely rare occasions, customers have special requirements that are not identified in the original scope of work. On those rare occasions, the customer will be notified and must approve any additional work that will be required and any associated fees prior to the additional work being completed.
Q: Do you charge extra for commercial, business, or government LCD TV or Plasma TV installations?
A: No. We do not charge extra for LCD TV or Plasma television installation just because the location is a commercial, business, or government building. You will only be charged additional fees for the LCD TV or Plasma television installation services that are outside the original scope of work. Because commercial builders are not required to build to the same standards as home builders, they occasionally cut corners. When commercial builders cut corners, it can require additional work outside the original scope of work to complete the installation of your Plasma or LCD TV. On these rare occasions, the installer will notify the customer of any additional cost and get the customer's approval prior to completing and installing the Plasma or LCD Television.
Q: Does the installation include the price of the Wall Mount?
A: No. All equipment must be purchased separately. If you need assistance finding the
equipment you need, please call our installation consultants and we will be glad to help.
Q: What if I need something done that is not in your installation service package?
A: Call our installation consultants and we will develop a customized quote to meet your needs.
Q: If I cancel my service, will there be a cancellation fee?
A: Yes. It costs Installation Nation time, resources, and money when you cancel. Please contact one of our customer service representatives about our cancellation policy.
Q: What if the question I'm looking for is not on this page?
A: Call us at 866-516-9820 to speak to one of our installation consultants.
